Wake Up, Service Matters!
I just would like to make a point. In the last decade customer service in the US has tanked.
Companies outsourced it to people you can not understand, or they put you on the 5 hour voice mail; “if you wear shoes press 2, thank you, if you like milk please press 3, if you are happy with your cable service and would like to leave a compliment press….” Ridiculous. I would like to ban those customer aggravation systems.
As much as they cut cost by outsourcing they have felt the loss of customers. This is an opportunity for all the small business owners. You can provide superior customer service compared to any of the large outfits.
Our company has one person the account manager that each client deals with. Their AC knows their business and what is going on at all times and has a personal relationship with them.
We have no customer service, just the same person you talk to every time. I believe this is what has led to our explosive growth in the last few months.
Just a thought. I just went through a 45 minute dance of stupidity with customer service only to get disconnected and nothing accomplished. Oh well I am sure I would not have understood a word they where saying if they did answer.
It is the companies who offer their customers a good value followed up with excellent service that will prosper in the new decade.
Cheers,
Dan O’Callaghan
Green Apple Sales, Inc.
